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New Lending Front-End implementation with BPR


2017.03 – 2017.09

Undisclosed bank


General Banking Services


Developing banking processes on a „blank page”, instead of using „as-is” processes: Design by IPO (Input-Process-Output).

Define value added activities process by process, and specify the required steps, that can be executed easily, quickly, and digitally.

New lending front-end implementation project scope and targets

Designing new, digital, customer centric, paperless loan processes for retail banking segment to increase the performance of lending processes of the bank in order to meet the expected KPIs.

The aim of the new lending front-end implementation was to reduce defects, decrease lead time, optimize personal contacts, cut back manual activities, launch digital banking solutions.

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Our main contribution to the project

Bring in absolutely new method for the bank, proposing 88 new digital banking solutions.

Leading and documenting the workshops during the project.

Preparing the flow diagrams of the agreed new banking processes.

Regularly inform the key stakeholders about the progress of the project.

Create new processes (approxiamtely 32) for the Front-End banking system.

Set up measurement concept and IT Roadmap to support the implementation phase.

Project organization and roles

MINDSPIRE Consulting led the methodology part of the new lending front-end implementation project, ensuring the full BPR technology (Design by IPO) with mindset change, the preparation of the workshop schedule and the calculation of the required resources.

Bank PMO as responsible of the project management, ensuring project reporting, change management, resource allocation, organization of workshops and presentations.

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Our main involvement areas

  • BPR Methodology for the bank
  • Stream management
  • Planning and follow-up of Milestones and Resources

MINDSPIRE profiles involved

  • Methodology experts
  • Stream leaders
  • Digital experts
  • Lending experts
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